Returns Policy

Returns Policy – Business Customers Only
Business-to-Business Sales

Medical Sutures operates on a business-to-business (B2B) basis only. We do not sell to consumers.

As a result, statutory consumer rights of return do not apply, including any rights under consumer cancellation legislation.

Non-Faulty Goods

Where goods supplied are not defective and not supplied incorrectly, Medical Sutures reserves the right, at its sole discretion, to refuse the return of such goods.

Hygiene & Safety Restrictions

For hygiene, safety and regulatory reasons, we do not accept the return or exchange of any items that have been:

Opened

Used

Removed from original sealed packaging

Stock Items

At our discretion, we may accept the return of stock items subject to the following conditions:

The customer must notify us within 30 days of receipt

Goods must be:

Unopened

Unused

In original packaging

In resaleable condition

Returned items are subject to a 25% restocking charge

All return requests require prior written authorisation

Non-Stock Items

Non-stock, special-order or made-to-order items are strictly non-returnable.

Sterile Products

STERILE PRODUCTS ARE STRICTLY NON-RETURNABLE UNDER ANY CIRCUMSTANCES, unless required by law due to defect or incorrect supply.

General Conditions

We are not obliged to accept returns in any circumstances

Returned goods received without authorisation may be refused

Return shipping costs are the responsibility of the customer

Unsaleable returned goods may be destroyed or returned at the customer’s expense