Notification period
Eligible stock-item requests must be notified within 30 days of receipt.
Medical Sutures, Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE296YE
Customer Care:
Email: hello@medicalsutures.co.uk
Returns Policy
Business returns
Returns Policy.
The conditions that apply when a business customer asks to return stock, special-order or sterile medical products.
Restocking charge
Any stock item accepted for return is subject to a 25% restocking charge.
Prior authorisation
Every return request requires written authorisation before goods are sent back.
Sterile products are strictly non-returnable.
This applies under any circumstances unless a return is required by law because the product is defective or was supplied incorrectly.
Return eligibility
Check the product category first.
Return eligibility depends on whether the product is a standard stock item, a special-order item or a sterile medical product.
Standard stock items
May be considered within 30 days where goods remain unopened, unused, in original packaging and in resaleable condition. A 25% restocking charge applies.
Special-order items
Non-stock, special-order and made-to-order items are strictly non-returnable.
Sterile products
Sterile products cannot be returned unless required by law due to a defect or incorrect supply.
01
Business-to-Business Sales
Medical Sutures operates on a business-to-business (B2B) basis only. We do not sell to consumers.
As a result, statutory consumer rights of return do not apply, including any rights under consumer cancellation legislation.
02
Non-Faulty Goods
Where goods supplied are not defective and not supplied incorrectly, Medical Sutures reserves the right, at its sole discretion, to refuse the return of such goods.
03
Hygiene & Safety Restrictions
For hygiene, safety and regulatory reasons, we do not accept the return or exchange of any items that have been:
- Opened.
- Used.
- Removed from original sealed packaging.
04
Stock Items
At our discretion, we may accept the return of stock items subject to the following conditions:
- The customer must notify us within 30 days of receipt.
- Goods must be unopened.
- Goods must be unused.
- Goods must be in original packaging.
- Goods must be in resaleable condition.
Returned items are subject to a 25% restocking charge.
All return requests require prior written authorisation.
05
Non-Stock Items
Non-stock, special-order or made-to-order items are strictly non-returnable.
06
Sterile Products
Sterile products are strictly non-returnable under any circumstances, unless required by law due to defect or incorrect supply.
07
General Conditions
- We are not obliged to accept returns in any circumstances.
- Returned goods received without authorisation may be refused.
- Return shipping costs are the responsibility of the customer.
- Unsaleable returned goods may be destroyed or returned at the customer’s expense.
Do not send goods back without authorisation.
Every return request must be approved in writing before the goods are sent to Medical Sutures.
Unauthorised returns may be refused, and return shipping remains the responsibility of the customer.
Request return authorisation
Contact our team before returning anything. Include your order number, product code, quantity and the reason for the request.
Contact our team